Privacy Policy

Last updated: 8 October 2026

This policy explains how Complete ICT collects, uses and protects personal information when you visit our website, contact us, or use our telecoms, connectivity, energy and vehicle tracking services. We are committed to handling your information fairly, securely and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Complete ICT is the trading name of Complete ICT Solutions Ltd, a company registered in England and Wales (company number 07289435).

  • Registered office: Synchro House, 512 Etruria Road, Newcastle-under-Lyme, Staffordshire, ST5 0SY
  • Trading address: 6 Fellgate Court, Newcastle-under-Lyme, Staffordshire, ST5 2UA
  • Telephone: 01782 346493
  • Email: enquiries@complete-ict.net

For the purposes of data protection law, we are the “controller” of the personal information described in this policy. Our data protection contact is Tim Shufflebotham, who can be reached using the details above.

2. The information we collect

Depending on how you deal with us, we may collect:

  • Contact details – your name, job title, business name, email address, telephone number and postal address.
  • Enquiry and communication details – what you tell us when you fill in a form on our website, email us, call us or meet us, and records of those conversations.
  • Account and contract details – the services you take from us, contract dates, network or supplier account numbers, handset and SIM details, call and data usage summaries, billing information and payment records.
  • Energy information – meter numbers (MPAN/MPRN), consumption data, current supplier and tariff details, and any Letter of Authority you sign allowing us to obtain information from your supplier on your behalf.
  • Site information for installations – property details, photographs or aerial views of roof space or parking areas, and similar information we need to quote for solar PV, EV charging or connectivity installations.
  • Website usage information – your IP address, browser type, device information, the pages you visit and how you arrived at our site, collected using cookies (see section 8).
  • Marketing preferences – whether you are happy to hear from us about new offers and services.

Most of this information relates to businesses and the people who work for them. We do not knowingly collect sensitive information (such as health data) and ask that you don’t send it to us.

3. Where we get your information

We collect information:

  • directly from you, when you contact us, complete a form, request a quote, sign a contract or speak to your account manager;
  • from networks, energy suppliers and other providers, when we arrange, manage or review services for you, or when you have authorised us to obtain information on your behalf;
  • from your employer or colleagues, if they have named you as a contact for their business account;
  • from publicly available sources, such as Companies House and business websites, when we research a business before contacting it; and
  • automatically from our website, through cookies and similar technologies.

Data protection law requires us to have a lawful reason (a “legal basis”) for each way we use personal information.

What we use it for Our legal basis
Responding to your enquiries and preparing quotes Taking steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries
Arranging, providing and supporting the services you take from us, including quarterly tariff reviews and handling faults or warranty claims Performance of our contract with you, or our legitimate interest in supporting our business customers
Passing your details to networks, energy suppliers and installers so they can provide the services you have chosen Performance of our contract with you
Billing, collecting payments and keeping financial records Performance of our contract, and compliance with our legal obligations
Handling complaints, including referring them to an ombudsman Our legitimate interest in resolving complaints, and compliance with regulatory obligations
Sending you information about our services that we think will interest your business Our legitimate interest in promoting our business, or your consent where the law requires it (see section 5)
Understanding how people use our website so we can improve it Your consent (for non-essential cookies)
Keeping our website and systems secure and preventing fraud Our legitimate interest in protecting our business and customers
Complying with the law, regulators and law enforcement, and establishing or defending legal claims Compliance with legal obligations, and our legitimate interest in protecting our legal rights

Where we rely on legitimate interests, we have considered your rights and are satisfied that they are not overridden by our interests. You can ask us for more detail about this.

5. Marketing

If you are a business customer or have enquired about our services, we may contact you by email or phone about similar services that could benefit your business. If you are a sole trader or in a partnership, we will only send you marketing emails if you have agreed to receive them or you have bought or enquired about similar services from us.

Every marketing email includes a way to unsubscribe, and you can tell us at any time that you no longer want to hear from us by emailing enquiries@complete-ict.net or calling 01782 346493. We will never sell your personal information to anyone.

6. Who we share your information with

We only share personal information where it is necessary for the purposes set out above. This may include:

  • mobile networks and telecoms providers, such as EE, O2 and Vodafone, and broadband, leased line and VoIP providers;
  • energy suppliers, meter operators and data collectors, when we compare prices, arrange contracts or monitor your energy use;
  • vehicle tracking providers, when you take a tracking service through us;
  • installers and engineers, for solar PV, EV charging, connectivity and phone system installations;
  • service providers who support our business, such as our website developer and host, IT support, email and software providers, and accountants – they may only use your information on our instructions;
  • professional advisers and insurers, where reasonably necessary;
  • ombudsman schemes and regulators, if you refer a complaint to them or they request information; and
  • the police, courts or other authorities, where the law requires us to.

If our business is ever sold or merged, personal information may be transferred to the new owner, who would be bound to use it in line with this policy.

7. Vehicle tracking data

Where we supply vehicle tracking to your business, location and driving data from your vehicles is collected and processed by the tracking provider on behalf of your business. Your business decides how that data is used and is responsible for telling its drivers about the tracking. We only access that data where needed to support your service.

8. Cookies and website tools

Cookies are small files stored on your device when you visit a website. We use:

  • Essential cookies, which make the website work and keep it secure. These do not need your consent.
  • Analytics cookies, from Google Analytics, which tell us how visitors use our site (for example, which pages are popular). We only set these with your consent.
  • Marketing and form tools, including WPForms (our contact forms), OptinMonster (on-site messages) and our appointment booking system, which may set cookies to work properly.

You can accept or reject non-essential cookies when you first visit our site, and you can change your choice at any time. You can also block or delete cookies through your browser settings, although some parts of the site may not work as well.

9. How long we keep your information

We keep personal information only for as long as we need it:

  • Enquiries that don’t lead to a contract: up to 2 years from our last contact.
  • Customer and contract records: for the length of the contract and 6 years after it ends, so we can meet tax and accounting requirements and deal with any legal claims.
  • Complaint records: 6 years from when the complaint is closed.
  • Marketing records: until you unsubscribe, after which we keep a note of your request so we don’t contact you again.
  • Website analytics data: up to 26 months.

When information is no longer needed, we securely delete or anonymise it.

10. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information, including secure, password-protected systems, access limited to staff who need it, and security software on our website. Where we use service providers, we require them to protect your information to the same standard.

11. Transfers outside the UK

Most of the information we hold is stored in the UK. Some of our service providers, such as Google, may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK–US Data Bridge, or standard contractual clauses approved by the Information Commissioner.

12. Your rights

Under data protection law you have the right to:

  • access the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict how we use your information in certain circumstances;
  • object to us using your information on the basis of legitimate interests, and to object to direct marketing at any time;
  • ask us to transfer information you have given us to another organisation; and
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email enquiries@complete-ict.net or write to us at our trading address. There is normally no charge, and we will respond within one month.

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

  • Website: ico.org.uk/make-a-complaint
  • Telephone: 0303 123 1113
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. If we make significant changes that affect you, we will let you know.

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Many thanks to Complete ICT for sorting out my new mobile phone. As my current phone was no longer fit for purpose with all the home working and office VOIP phones going to my mobile app and sucking the battery, I reached out to them to get me quotes for a new phone.

Being a bit of a technophobe, I gave a quick brief that it had to be an iPhone, not silly money, and with reception in my house. What I love about how they dealt with it is that they didn’t bore me with tech details.

They just sent me the quote for the iPhone, that was a reasonable price and with another network that had reception in my home. Simple. Paperwork was simple enough and delivery of the phone went smoothly too. I thoroughly recommend Complete ICT for any mobile phone needs.

“After asking a contact who to approach for our new mobile phones here at Absolute CNC Ltd, Complete ICT were recommended to us.

We only have a few handsets so were concerned that our small order would not be of interest to them, this proved to be not the case and we received a great personal service.

My wife is not very tech savvy, so to take a trip over to their offices for them to set up the phones was a great bonus for us.

Many thanks to the team for the service and not forgetting the nice, microwaved coffee you did for us!!”

“Our account is managed personally, daily and with attention to detail on every request through the contract. It shows that they are concerned with true customer service at all times not like previous companies that only concern themselves with service at the start of the contract.”

“To anyone trying to manage a mobile phone estate. Whether it’s running smoothly or out of control you need to look up Complete ICT.

Dealing with any of the networks’ Customer Services Teams can at times be a frustrating experience. Complete ICT cut through the call centre barrier. They know how to talk to these people, they know the tricks of the trade and importantly they know how to make them work for you, rather than against you.  They know the platforms, they know the reports, enabling them to provide meaningful accurate information that can be acted upon with confidence. Information that will save us an estimated £230,000 throughout the contract duration.”