VoIP – What do you need to consider

A new VoIP system is not only investment in terms of cost but it’s also an investment in new ways of working and renewed collaboration within teams.

So, what kind of things do you need to look out for when looking at different options?

The Features

VoIP phone systems deliver a modern phone system at a minimal cost. There are some powerful features that can transform your business such as call forwarding, auto-attendant, voicemail, and conferencing.

Make sure some of these features are provided as standard and if they’re not, be aware of what the cost will be if and when you decide to add them.

The Cost

Costs can escalate when deciding on a new VoIP system, so it’s crucial that you have a budget, you stick to it but at the same time make sure you get a system that meets your business needs.

Areas which could boost the price are:

  • Initial installation and setup fee
  • Any upgrades
  • Call costs
  • Any training and support packages
  • Maintenance charges

The Scalability

VoIP systems are great for scaling up or down.  Businesses are constantly changing so it’s’ essential the communications system in place is able to meet those changes.

Always ensure the phone system you’re choosing allows users to be added and removed at no extra costs and extra features can also be included should they be required.

The Third-Party Integrations

A huge advantage of VoIP systems is the ability to integrate with other business applications. Look at how the applications and CRM systems your business uses will integrate with the VoIP system you’re choosing.

A truly unified communications system is business transformational and has the agility to move with the business, so it’s crucial you get it right.

The Flexibility

Make sure the VoIP provider that you choose has a mobile app or online portal that allows you to make changes whenever you need to and at a time to suit your team.

The app needs to be very functional, allowing your team to be connected wherever they’re working.

 

 

Why not see how much a new VoIP system will cost?

 

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Many thanks to Complete ICT for sorting out my new mobile phone. As my current phone was no longer fit for purpose with all the home working and office VOIP phones going to my mobile app and sucking the battery, I reached out to them to get me quotes for a new phone.

Being a bit of a technophobe, I gave a quick brief that it had to be an iPhone, not silly money, and with reception in my house. What I love about how they dealt with it is that they didn’t bore me with tech details.

They just sent me the quote for the iPhone, that was a reasonable price and with another network that had reception in my home. Simple. Paperwork was simple enough and delivery of the phone went smoothly too. I thoroughly recommend Complete ICT for any mobile phone needs.

“After asking a contact who to approach for our new mobile phones here at Absolute CNC Ltd, Complete ICT were recommended to us.

We only have a few handsets so were concerned that our small order would not be of interest to them, this proved to be not the case and we received a great personal service.

My wife is not very tech savvy, so to take a trip over to their offices for them to set up the phones was a great bonus for us.

Many thanks to the team for the service and not forgetting the nice, microwaved coffee you did for us!!”

“Our account is managed personally, daily and with attention to detail on every request through out contract. It shows that they are concerned with true customer service at all times not like previous companies that only concern themselves with service at the start of the contract.”

“To anyone trying to manage a mobile phone estate. Whether it’s running smoothly or out of control you need to look up Complete ICT.

Dealing with any of the networks’ Customer Services Teams can at times be a frustrating experience. Complete ICT cut through the call centre barrier. They know how to talk to these people, they know the tricks of the tread and importantly they know how to make them work for you, rather than against you.  They know the platforms, they know the reports, enabling them to provide meaningful accurate information that can be acted upon confidence. Information that will save us an estimated £230,000 throughout the contract duration.”

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